Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The Makeup Depot will not replace products based on wrong colour selection if product has been used.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For change-of-mind returns, all products must be unopened, unused, and in their original packaging, with all seals intact and the product in a resalable condition.
Due to the personal nature of cosmetics and beauty products, we are unable to offer refunds or exchanges for change of mind, personal preferences, dissatisfaction with colour, texture, fragrance, or results that differ from individual expectations.
Individual skin types and sensitivities may react differently to cosmetic products. Refunds are not provided for allergic reactions or skin sensitivities unless the product fails to meet the consumer guarantees under Australian Consumer Law.
If you wish to return your order within our 30 day return policy and your return has been approved you will be refunded in full. If you received Free shipping on your order then your refund will be made less a fee of $12.95
