Welcome user! Through your access to or use of The Makeup Depot ("The Makeup Depot.com.au"), ABN (686 6754 7088), the website ("site") and url ("www.themakeupdepot.com.au") you are agree to be bound by the following Terms and Conditions ("Terms of Service").
Websites linked to by The Makeup Depot
Any websites linked to by The Makeup Depot are developed outside of The Makeup Depot control. These sites may have their own privacy policies and may place their own cookies on your computer and collect data or personal information.
The Makeup Depot is not responsible for the information contained on these external sites. If you believe a site linked to by The Makeup Depot is inappropriate, malicious or may be offensive, we insist you to contact us.
User Obligations and Rules
Through your Acceptance of this Terms of Use agreement, you agree NOT to do any of the following while using the Site:
- Violate any applicable law or regulation
- Access, tamper with or use non-public or non-authorised areas of the Site. Unauthorised individuals attempting to access these areas of the Site may be subject to prosecution
- Tamper with postings and/or login accounts and information of other users
- Solicit or gather any user's information available from the Site, such as other users' names and email addresses, for any commercial or business purposes
- To transmit any unsolicited advertising, i.e. "spam".
- Do anything which would create or impose an unreasonable or disproportionately large burden or load on the Site
- Impersonate or misrepresent your affiliation with any person or entity
- Post false or misleading information about a product
- Post or transmit any Content that infringes a third party's intellectual property rights, copyrights, trademarks or rights of publicity or privacy
- Post or transmit any Content that is unlawful, untrue, fraudulent, harassing, libellous, defamatory, abusive, tortious, threatening, pornographic, harmful (including but not limited to viruses, corrupted files, or any other similar software or programs), overly disparaging or deprecating of The Makeup Depot or other users or otherwise objectionable
- Repeat any action after you receive warning or request to desist from The Makeup Depot, whether or not that action is explicitly stated in policies. This includes continuing to use The Makeup Depot service under the same account, a different account or reregistering under a new account after your membership has been temporarily suspended, indefinitely suspended or terminated.
- Do not fail to respond to an email from The Makeup Depot regarding violation, dispute or complaint penalties
Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The Makeup Depot will not replace products based on wrong colour selection if product has been used.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
The Makeup Depot will dispatch all orders between 12 - 48 hours after an order is placed, unless products are out of stock in which we will endeavour to try our best to keep you updates with an approximate waiting time.
Spend over $75 to Qualify for FREE SHIPPING
If you are not home to receive your parcel your order a calling card will be left and your order will be taken to the nearest post office. If your order is not picked up from the post office and sent back to us an additional delivery fee will be charged to have the parcel resent to you.
If Attempted deliveries to Apartments or Units can not be delivered due to access a calling card will be left. If there is a redirection or re delivery fee due to the parcel being returned this will be charged to the purchaser.
Authority to Leave
On checkout you have the option to select or place a note to give authority to leave your parcel without a signature. Please Note that if you give The Makeup Depot the authority to leave a parcel and it goes missing it is NOT the responsibility of The Makeup Depot to reimburse the customer for loss of goods.
International Shipping
Some countries have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance is the recipient's responsibility. Unfortunately we have no control over these charges and cannot predict what they may be. Please contact your local customs authority for enquiries.
Liability
It is the recipients responsibility to enter the correct delivery address details. Should the event occur where the wrong address is entered, we are not obliged to re-send the order to the correct address at our expense.
Loss or Damage
The Makeup Depot will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
Pricing
Pricing may be subject to change without notice.
Signup Code
The 10% signup code offered to first time uses applies to all open stock items and does not include Electrical or already Discounted items. The Makeup Depot's goal is to bring you our clients Australia best products at the most affordable prices.
The Makeup Depot reserves the right to add and remove items from this discount code. The use of the 10% signup code also requires a minimum $30 purchase for it to be redeemed.
Payment Terms
The Customer agrees that:
(i) All payments for Products and Services must be made to The Makeup Depot in accordance with the method of payment outlined on The Makeup Depot website at the time of purchase.
(ii) Any dispute regarding payment must be advised to The Makeup Depot within seven (7) days of purchase.
Warranties
The Customer agrees and acknowledges that:
(i) The Makeup Depot reserves the right to refuse sale of Products to any Customer without reason.
(ii) The Customer is aware that Products must be stored at room temperature, as exposure to high or low temperatures may cause significant change to the Product, rendering it unsuitable for its intended use.
(iii) The Makeup Depot their officers, directors, employees, affiliates, or agents do not make any warranty as to the results that may be obtained from the use of the Products and/or Services or as to the accuracy, reliability, suitability or content of the Products and/or Services.
(iv) The Makeup Depot products may not be suitable for all persons:
a. The Makeup Depot recommends conducting a patch test of the proposed Products on Customers, especially in the event that the Customer is a first time user of New makeup Products;
b. If it is known that a Customer suffers from sensitive skin it is advised that the customer undertake a patch test/
Risk in the Products
(a) The Makeup Depot does not accept responsibility for any loss or other detriment arising by reason of any theft, loss or damage to, or otherwise concerning any property belonging to the Customer.
(b) Further to clause 8.1, the Customer accepts upon delivery or collection of the Products all risk for loss or damage to the Products whether caused by the Customer or not, and the Customer indemnifies The makeup king against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Products after the Customer has taken possession of the Products. Risk in the Products will remain with the Customer at all times unless The makeup King retakes possession of the Products in accordance with our returns policy.
Changes to this Agreement
This Terms of Use will change from time to time. All changes will be posted on this page and if significant, will be given priority in prominence. The version of this Terms of Use Agreement is stated at the beginning of this Agreement.
If you have any additional questions, please feel free to contact us at anytime at info@themakeup depot.com.au
